From my perspective, the attempt to automate government started in serious after the 911 Terrorist Attack and the need to connect the dots between law enforcement and National Intelligence in the War on Terror.
Notes
Stalcup, M. (2009) Connecting the Dots. Intelligence and Law Enforcement since 9/11
Wikipedia Links
- 911 Terrorist Attack colloquially known as 9/11, were a coordinated series of suicide attacks perpetrated by the Islamic terrorist organization al-Qaeda against the United States in 2001.
- War on Terror a global military campaign initiated by the United States in response to the September 11 attacks in 2001.
- DOGE (Department of Government Efficiency) a second Trump administration initiative in the United States. Despite its name, it was not a federal executive department.
- Elon Musk a businessman and former public official known for his leadership of Tesla and SpaceX.
- Business Process Automation the technology-enabled automation of business processes.
Process Automation
The front-end vision for government automation seems to be that every government function (paying taxes, getting a driver's license, getting a passport, voting, etc., etc.) could be done with a cell phone mobile app. Behind the front-end is the difficult problem of business process automation. The graphic above summarizes Elon Musk's five step process used at SpaceX and Tesla, basically break things quickly and simplify before automation.
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